Dear Dr. Handshuh,
I don’t know how to thank you for the way I was treated in your office yesterday. While fixing a “chipped tooth” and filling a small cavity may seem like minor procedures to some, to me the prospect was overwhelming. I was so nervous about these two procedures that I was losing sleep, and I felt comfortable enough to reach out to you days before hand for reassurance. You took the time to walk me through exactly what I was going to have done, step by step. Never once did you make me feel as though I was overreacting; you made it very clear that you wanted to do whatever I felt was necessary to put me at ease.
From the moment I arrived in your office, you and your staff made me feel comfortable and relaxed. You were incredibly sensitive to my anxiety, and helped me to try and understand what aspects of the procedure I was afraid of. You and your staff literally held my hand when I needed it, making sure I was okay every step of the way. I don’t know of any other dentist that I have ever encountered who treats their patients with this level of kindness and understanding.
I have feared the dentist for most of my life. Until I became a patient in your office several years ago, I never kept my regular 6-month hygiene appointments. Now I haven’t missed a single appointment in years! It is through your compassion, understanding and patience that I have been able to overcome my fear, and I am eternally grateful to you and your entire staff.